credit union digital onboarding

FLEX Partners With Digital Onboarding, Inc. to Help Credit Unions Drive Adoption of Products and Account-Related Services

Sandy, Utah (October 2019) – FLEX, a provider of data processing, mobile banking, lending, card management, and operations solutions for over 250 credit unions, partnered with Digital Onboarding, Inc., a SaaS technology company, to offer an automated new account activation platform that makes it easy for credit union members to adopt additional products and enroll in account-related services like online and mobile banking, bill pay, and direct deposits.

“The Digital Onboarding platform helps members activate their new accounts and adopt new products using their smartphones which is how today’s consumers prefer to interact with their financial institutions,” said Sean Holcomb, Vice President and COO, FLEX. “We’re thrilled to partner with Digital Onboarding to help credit unions deliver a best-in-class member experience.”

Javelin Strategy and Research reported that 25% of consumers believe enrolling in online banking is complicated and 20% fail to engage more fully because they perceive it is too difficult or inconvenient to transfer direct deposits and bill pay.

“FLEX is a leader in delivering exceptional client service and Digital Onboarding is equally committed to the financial institutions that we serve,” said John Wallace, Chief Sales Officer, Digital Onboarding. “Building an API integration with FLEX core processing platforms will help credit unions deepen member engagement in an automated and streamlined way.”



FLEX was founded in 1978. Since then, the company has grown to more than 150 employees with a management team that represents some of the most experienced professionals in the industry, having a combined 110 years of experience and service. FLEX serves over 250 credit unions in locations across the country including Alaska, Hawaii, and the Eastern Caribbean. The company enjoys established relationships with all regulatory agencies, corporate credit unions, and major industry partners. In recent years, credit union industry personnel ranked FLEX first among competing vendors for customer satisfaction. For more information visit  For media inquiries, contact Preston Packer at (800) 262-3539 or


Digital Onboarding Inc. is a SaaS technology company focused on helping banking customers and credit union members activate their financial services products. Digital Onboarding provides a fully automated new account activation platform that is more efficient and effective than traditional phone calls, emails, direct mail, and print brochures, driving profit by increasing new customer activation rates. For additional information, visit For media inquiries, contact Laurie McLachlan at (617) 921-2916 or

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