FLEX Credit Union Technology 2020 Conversions

FLEX Announces the Complete List of 2020 Core Conversions

Sandy, Utah (January 2021) – Utah-based credit union core system processor, FLEX, has announced its 2020 credit union conversions. 

FLEX had a total of thirteen conversions in 2020, eleven of which were scheduled between March and November 2020. The onset of COVID-19 left many questions in credit unions’ minds. When some core processors were working with credit unions to postpone or reschedule their core conversion, FLEX worked with staff and credit unions to modify implementation and training procedures and began implementing remote training and conversion plans.

“Necessity is the mother of invention”, shared Preston Packer, VP & CMO of FLEX. “While the pandemic forced many businesses to a standstill, FLEX has played an even more crucial role in responding to new initiatives brought forward by the coronavirus pandemic. We were able to quickly pivot and adapt to provide and deliver successful, remote conversions of the FLEX system.”

FLEX continues to be a legitimate contender in the credit union core system space. The 2021 Callahan & Associates’ Core Processors Market Share guide ranks FLEX as a Top 10 Core Provider in Return on Assets, #5 in total credit union market share and #3 in total credit union clients with assets greater than $20 million. 

“As we look back on 2020 we are amazed at how uncommonly normal the year felt,” stated Sean Holcomb, Chief Operations Officer for FLEX. “With over 260 credit union customers running FLEX in 47 states, our exposure and perspective to the health crisis has been deep and layered. We are immensely proud of our ability to assist and support credit unions during unprecedented times, all while delivering superior member technology.” 

“When Railway Credit Union commenced our search for a new core provider my initial direction was to go with one of the largest providers in the space for safety and soundness purposes. As we progressed through research it became clear to me that maybe bigger isn’t always better in the DP universe. We are so pleased that we found a vendor that is an actual business partner rather than just another for-profit vendor. FLEX realizes that their future is directly tied to their client’s future success and makes every effort to help us win. We have received first class service from the planning element, through the conversion, and now on to normal operations. I can say with confidence I do recommend their product to my colleagues looking for this sort of progressive relationship.”  – Paul Brucker, President at Railway Credit Union

Paul Brucker, President, Railway Credit Union

“As we prepared our 2020 Strategic Plan, we knew that a core conversion was vital for the continued success and growth of our credit union.  Choosing FLEX as our provider/partner was absolutely the best decision we could have made.  The FLEX platform brought Alpha CU up to speed with the latest technology, allowing us to provide superior service to our members.  I can’t say enough about how fabulous the conversion team was, as well as the continued FLEX support teams.  I look forward to many years of partnering with FLEX.” – Joette DeMeo, CEO at Alpha Credit Union

Alpha Credit Union

“The decision to convert to FLEX was a relatively simple one. After researching various systems, speaking with our supervisory auditor, and, finally, meeting with our Sales Representatives, Preston and Hayden, we knew this would be a good move for Greater Niagara FCU.  Being in the midst of a pandemic it wasn’t the easiest thing in the world to do. In fact, at times we weren’t sure if we could get through the conversion given that our state restrictions made it impossible for the FLEX Conversion Team to come on-site.  BUT we did it!  Vanessa and the entire FLEX Conversion Team were fantastic and helped us successfully convert our system remotely.  Every day we seem to learn something new about the FLEX System and overall we are very pleased with our decision!” – Janelle Zasucha, President & CEO at Greater Niagara Federal  Credit Union

Janelle Zasucha, President & CEO, Greater Niagara Federal Credit Union

“We were long overdue for a new core processing system.  FLEX offers the automation and back office expertise which allows our small credit union to operate with confidence. The conversion team worked tirelessly to deliver a seamless transition.  FLEXAcademy allows us to train with or without the support of the training department.  The FLEX remote support tools are priceless.” – Iris Ellis, President/CEO at Richmond VA Fire Police Credit Union, Inc.

Richmond Virginia Fire Police Credit Union Logo

“Without a doubt, choosing FLEX over all the other cores we evaluated was the best decision for us to be more advanced than our local competitors now and in the future. For our size, FLEX outperforms the competition in technology, service, and innovation. While converting during the height of the COVID-19 pandemic, FLEX was still able to make the conversion very smooth for our members and staff. We are excited to be a partner with FLEX, not just a client, for many years to come.“ – Wade Brink, President/CEO at Community Connect Federal Credit Union

Wade Brink, President/CEO, Community Connect Federal Credit Union

“The reason our credit union chose to convert to FLEX was our need to find ways to better serve the membership that is currently off site. Compassionate Care Credit Union is a small credit union located inside our local hospital. We are a closed charter credit union that currently serves the employees of the hospital and their affiliates that are located offsite.  

FLEX provides the many technological upgrades that have helped us connect with our membership better. Staying connected in a time where “face-to-face” communication may not always be an option; FLEX gave our credit union several different ways to continue thriving.  Our credit union converted to FLEX in May of 2020 which was amidst the COVID-19 pandemic. Going through the conversion during a global pandemic made us realize we had made a solid decision to convert to FLEX. The FLEX staff was knowledgeable and made it easy to do the conversion virtually through digital technology.”  – Carrie Vander Grinten, President at Compassionate Care Credit Union

Compassionate Care Credit Union Logo

There were a total of thirteen credit unions that converted to FLEX in 2020 and an additional 12 have committed to convert in 2021. The complete list of 2020 FLEX conversions are as follows:

Alpha Credit Union
CEO: Joette DeMeo
Location: Boston, MA
Assets: $36.56 million
Members: 4,501
Website: https://www.alphacu.com/

Richmond VA Fire Police Credit Union
CEO: Iris Ellis
Location: Richmond, VA
Assets: $20.77 million
Members: 2,084
Website: https://firepolicecu.org/

Georgia Power Northwest Federal Credit Union
CEO: Jennifer Leu
Location: Rome, GA
Assets: $64.97 million
Members: 6,567
Website: https://www.gpnwfcu.org/

Animas Credit Union
CEO: Gary Sterton
Location: Farmington, NM
Assets: $147.20 million
Members: 13,526
Website: https://animascu.com/

Compassionate Care Credit Union
CEO: Carrie Vander Grinten
Location: Fond Du Lac, WI
Assets: $7.73 million
Members: 1,504
Website: https://compassionatecarecu.org/

Railway Credit Union
CEO: Paul Brucker
Location: Mandan, ND
Assets: $133.46 million
Members: 7,270
Website: https://www.railwaycu.com/

P & S Credit Union
CEO: Tammy Morgan
Location: West Valley City, UT
Assets: $15.88 million
Members: 1,696
Website: https://pandscu.org/

Desertview Federal Credit Union
CEO: Michael Nelson
Location: Huntington, UT
Assets: $40.93 million
Members: 4,130
Website: https://www.dview.org

Greater Niagara Federal Credit Union
CEO: Janelle Zasucha
Location: Niagara Falls, NY
Assets: $60.37 million
Members: 8,321
Website: https://greaterniagarafcu.com/

Community Connect Federal Credit Union
CEO: Wade Brink
Location: Titusville, PA
Assets: $21.83 million
Members: 2,949
Website: https://www.communityconnectfcu.com/

Wheat State Credit Union
CEO: Doug Cheatum
Location: Wichita, KS
Assets: $22.19 million
Members: 3,786
Website: https://www.wheatstatecu.com/

Virginia CO-OP Credit Union
CEO: Donal Rausch
Location: Virginia, MN
Assets: $32.24 million
Members: 3,176
Website: https://vccu.org/

Orem City Employees Federal Credit Union
CEO: Thomas Phelps
Location: Orem, UT
Assets: $3.40 million
Members: 691
Website: https://secure.orem.org/CUSite/

Company Contact:
Preston Packer

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