Transmissions Common Questions

Transmissions Lessons Transmissions Common Questions

Finding Transmission Reports in Document Manager

  • Reports generated on the current day can be accessed by selecting ‘Today’ in the Document Filter. 
  • To filter for a specific group (e.g., DAILY REPORTS, CARD REPORTS), use the ‘Filter’ button. 
  • Previous day reports can be found by using the drop-down to enter a date range. 3

Viewing Card Denials in FLEX

To understand why a card was denied in FLEX:

  • Run an Online Report located under the Card Reports Menu. 4
  • Alternatively, type “Online Denial” in the search box. 5
  • Select the Online Product Code and specify a date range and account number. 6
  • Leave the output type blank unless you intend to print. 7
  • The results will show a complete list of denials within the specified parameters. 8
  • If no results are displayed, the card was not denied by FLEX, and you will need to contact your card processor for the denial reason. 9

Correcting Teller Drawer Balance after Incomplete Shared Branching Transaction

If your Teller Drawer is out of balance due to an incomplete Shared Branching transaction:

  • Determine if the transaction was a cash or check transaction and whether it was a debit or credit. 10
  • Once identified, adjust “Cash/Check Up/Down” according to the transaction type in Teller Balancing. 11

Working Outages on the Network Outstanding Report

To resolve outages shown on the Network Outstanding report:

  • Once you confirm a transaction should have posted to the member’s account, import the transaction in Card Processing using the ‘Import’ button. 12
  • This action displays transactions that can be edited before posting. 13

Troubleshooting Online Communication Issues Before Contacting Support

Before contacting Transmissions Support for online communication issues:

  • Navigate to “Online Processor Status” under “Online Processing” in the FLEX Main Menu to ensure jobs are active. 14
  • If a job is not active, start the process by entering ‘S’ and pressing Enter. 15
  • If a job is active, reset communications by entering ‘E’ to end the job, then ‘S’ to restart the processor communications. 16
  • If issues persist after these steps, contact FLEX Transmissions Support. 17

Changing RDC Settings for an Individual Member

To modify Remote Deposit Capture (RDC) settings for a member:

  • Access the member’s account through the “Inquiry Drop-Down” in Transaction Entry/Inquiry. 18
  • Select “Internet Banking User Maintenance.” 19
  • Highlight the account and click ‘Edit’. 20
  • The “Internet Banking Account Settings” box will appear, allowing you to change limits and other settings for the member’s account. 21

Avoiding Duplicate or Rejected RDC Checks

To prevent duplicate or rejected RDC checks from clearing incorrectly:

  • When processing RDC, verify that all check information on the MICR line is correct, as it may not always be read accurately. 22
  • If any information differs from a previously deposited or rejected check, the system will not recognize it as a duplicate. 23

Changing Redeposit Options on an RDC Check

To change the Redeposit Options for an RDC check:

  • Locate the check under the “Remote Capture” tab in “Check 21 Processing”. 24
  • Select the ‘Review’ option. 25
  • A drop-down menu containing “Redeposit Options” will be available. 26

Troubleshooting ACH Distribution Issues

To troubleshoot ACH Distribution issues, review the following reports:

  • ACHDIEXPA: Distribution Exceeds Transaction Amount 27
  • ACHDISTEA: Distribution Exceptions 28
  • ACHDIST6A: Distribution Partial Payments 29

Additionally, check the Partial Payment settings to ensure the Distribution is configured to pay what it can, or to not complete the Distribution if the full payment amount is unavailable. 30This setting is found in ACH Groups and Distributions under the member’s account number. 31