Printing a Card Denial Report

Transmissions Lessons Printing a Card Denial Report

This document provides technical guidance for generating and understanding the Card Denial Report within the FLEX system. This real-time report assists credit union staff in quickly identifying reasons for card denials, reducing confusion and improving member service.

Purpose of the Report

The Card Denial Report is designed to:

  • Provide real-time information on card denials that have occurred within the FLEX system.
  • Help credit union staff determine the specific reason for a card denial when members inquire.
  • Streamline the process of resolving member card denial issues by providing immediate access to relevant data.
  • Avoid the need to contact external processors for initial denial inquiries.

Generating the Report

The Print Denial Report is accessible through the FLEX Main Menu.

Navigation Path

  1. From the FLEX Main Menu, navigate to Cards.
  2. Expand the Reports section.
  3. Select Online Denial Report (also identified as OL5001C).

Report Parameters

Once you have selected the “Online Denial Report,” you will be prompted to enter specific parameters to filter the report data.

  • Online Product Code:
    • Action: Select your processor from the available options.
    • Purpose: This filters the report to show denials associated with a specific card processor.
  • From Date / To Date:
    • Action: Specify the date range for which you wish to inquire about card denials.
    • Purpose: This defines the period covered by the report.
  • Account Number:
    • Action: Enter the specific account number you wish to inquire about.
    • Note: Entering $0 or 0 typically signifies “All Accounts,” generating a report for all accounts within the other specified parameters.
    • Purpose: This allows you to narrow the report to denials related to a single account.
  • Output Type:
    • Action: Indicate the desired output format or type for the report.
    • Purpose: This determines how the report will be presented (e.g., on-screen, printable format).

Processing the Report

After entering all desired parameters:

  1. Click the Process button.

Understanding the Report Output

The generated report will provide a comprehensive list of all card denials that occurred within the specified parameters.

Key Information Included

  • A full list of all denials.
  • The specific reason for each denial.

Troubleshooting Denials Not on the Report

If a denial does not appear on this report, it indicates that the denial did not hit the FLEX system. In such cases:

  • Action: Contact your card processor for further information and assistance.

Confidentiality Notice

This document is published by Computer Marketing Corporation/FLEX and is intended solely for its contracted clients. It may contain information that is privileged, confidential, or otherwise protected from disclosure. Dissemination, distribution, or copying of this document and any accompanying attached information by someone other than the intended recipient(s), or an employee or agent acting on behalf of the intended recipient, is strictly prohibited.