PC/Web Common Questions

Mobicint Lesssons PC/Web Common Questions
  • Joint Owner Account Access in Online Banking
    • Question: Can a Joint Owner on an account be blocked from accessing the account through online banking? 1

    • Answer: No. The default User Profile for a member’s Internet Banking User Profile is user-based. This means that if a Joint Owner is joint on all suffixes, they will have access to all associated accounts through a single username2.

  • eStatements Email Delivery Issues
    • Question: Why did my eStatements email fail to send? 3

    • Answer: Several factors can cause an email to fail. The main items to check include: 4

      • Are attachments configured correctly? 5

      • Are there any network issues with the connection to the mail server? 6

  • Using the eStatements Module for Marketing Emails
    • Question: Can I use the eStatements module to send marketing emails to my members? 7

    • Answer: Yes, this is possible by including attachments with your eStatements when the email is sent as part of End of Month (EOM) processing8. Additionally, the eBlast module is available for specialized email campaigns9.