ARS Block Maintenance

Mobicint Lesssons ARS Block Maintenance

Introduction

ARS (Audio Response System) Block Maintenance is a critical function within the FLEX system that allows users to manage and control access to the Audio Response System for specific member accounts. This feature enables the system to automatically block accounts due to excessive PIN retry attempts and provides the capability for authorized users to manually apply or remove blocks and limitations.

Accessing ARS Block Maintenance

To access the ARS Block Maintenance screen:

  1. Navigate to the FLEX Main Menu.
  2. Select Audio Response.
  3. Choose ARS Block Maintenance from the submenu.
    • Menu Path: Audio Response > ARS Block Maintenance

Understanding the ARS Block Maintenance Screen

Upon accessing the ARS Block Maintenance screen, any accounts currently blocked from using the Audio Response System will be displayed. The screen presents a table with the following columns:

  • Account: The account number of the blocked member.
  • Code: The action code associated with the block.
  • Type: The type of block (e.g., “B” for Block).
  • Name: The name of the account holder.
  • Block Description: A description identifying the reason for the block or limitation.
  • Min Amount: The minimum transaction amount, if a limitation is applied.
  • Max Amount: The maximum transaction amount, if a limitation is applied.
  • Limitation Pe… (Period): The period for which transaction limits apply (e.g., per transaction, per day, per month).

The screen also provides the following action buttons:

  • Add: Initiates the process to add a new block or limitation.
  • Edit: Allows modification of a highlighted existing block or limitation record.
  • Delete: Removes a highlighted existing block or limitation record.
  • Audit: Provides an audit trail for selected block records.
  • Filter: Allows filtering of the displayed block records.

Adding an Audio Response System Block

To add a new block or limitation:

  1. Click the Add button on the ARS Block Maintenance screen. This will open the “Add Audio Response System Block” window.
  2. Complete the following fields:
    • Account: Enter the account number for which the block or limitation is being applied.
    • Action Code: Select the action that should apply to this block from the dropdown menu. Options include:
      • 00 – ALL CODES
      • Savings to Draft
      • Draft to Savings
      • To Different Accounts
      • Any Two Suffixes
    • Block All Accounts: Check this box if all accounts associated with the member should be blocked.
    • Block Type: Select either “Block” or “Limitation” from the dropdown.
      • Note: If “Limitation” is selected, the Maximum Transaction Amount and Limitation Period fields become mandatory.
    • Description: Enter a clear and concise description to identify the reason for the block or limitation.
    • Transaction Limits (if Block Type is “Limitation”):
      • Minimum Transaction Amount: Enter the minimum transaction amount allowed for this account, if applicable.
      • Maximum Transaction Amount: Enter the maximum transaction amount allowed for this account. This field is required if “Limitation” is selected as the Block Type.
      • Limitation Period: Select whether the minimum and maximum amounts are per transaction, per day, or per month. This field is required if “Limitation” is selected as the Block Type.
  3. Click Save to apply the new block or limitation.
  4. Click Cancel to discard changes and return to the previous screen.

Editing an Existing Block

  1. On the ARS Block Maintenance screen, highlight the existing record you wish to edit.
  2. Click the Edit button. This will open the “Add Audio Response System Block” window with the pre-filled details of the selected record.
  3. Modify the necessary fields as described in the “Adding an Audio Response System Block” section.
  4. Click Save to apply the changes.
  5. Click Cancel to discard changes.

Deleting an Existing Block

  1. On the ARS Block Maintenance screen, highlight the existing record you wish to delete.
  2. Click the Delete button.
  3. Confirm the deletion when prompted (if a confirmation dialog appears).