FLEX Ten Account Maintenance

FLEX Ten FLEX Ten Member Services FLEX Ten Account Maintenance

This document provides a comprehensive guide to using the FLEX Ten Account Maintenance module. It is designed for users of the FLEX system to efficiently manage member accounts.

1. Accessing Account Maintenance

The Account Maintenance feature is located within the Member Services section of the Main Menu.

  • Navigation Path: Member Services > Accounts > Account Maintenance

2. Account List Overview

The Account Maintenance screen displays a list of all accounts within the system. From this screen, you can:

  • Search for an Account:
    • Enter an account number or name in the search field.
  • Filter Accounts:
    • Apply filters to narrow down the list by:
      • Account types
      • Open dates
  • View Account Details:
    • The account list provides a summary including:
      • Account Number
      • Name
      • Type
      • Sub Type
      • Open Date
      • Branch

3. Member Account Details

Upon selecting an account, the Member Account Details screen appears, presenting various sections for comprehensive member management.

3.1. Unlocking Entity Fields

By default, most entity fields are locked to prevent accidental changes.

  • To Unlock Fields: Click the Unlock Entity button.
  • Critical Fields: Additional critical fields may be unlocked by clicking the ellipses (…) icon.
  • Section Management: All sections can be expanded and you can Unpin/Pin Header for convenience.

3.2. Email Address Management

This section allows you to manage the email addresses associated with the member.

  • Adding a New Email: Click the + button.
  • Editing an Existing Email: Double-click the record.
  • Email Address Details:
    • Enter or edit the Email Address.
    • Select the types of documents to be sent to this email by checking the relevant boxes:
      • ALERTS
      • HELOC
      • NEWSLETTERS
      • RECEIPTS
      • CREDIT CARDS
      • MAILINGS
      • NOTICES
      • STATEMENTS
    • Click Save to apply changes.

3.3. Member Information

This section displays core member details and allows for updates.

  • Editable Fields (after unlocking entity):
    • First Name
    • Middle Name
    • Last Name
    • Prefix
    • Suffix
    • Gender
    • Pronouns
    • Preferred Name
    • Preferred Language
    • Birth Date
    • Mother’s Maiden Name
  • Information Section (Read-Only Display):
    • Branch Code
    • Account Type
    • Account Sub-Type
    • Description
    • Dividend Withholding

3.4. Tax ID Information

Manage the member’s tax identification details.

  • Fields:
    • Tax ID (SSN)
    • State Tax ID
    • Certified (checkbox)

3.5. Driver’s License Information

View and update driver’s license details.

  • Fields:
    • Number
    • State
    • Expiration Date

3.6. Security Settings

Configure security-related parameters for the member.

  • Fields:
    • Security Word
    • Security Level
    • Risk Level
    • Last Update
    • Frozen Status
    • Number of Signatures
    • Force Notes
    • Covered by MLA

3.7. Mailing Preferences

Define mailing preferences for the member.

  • Fields:
    • Statement Code (e.g., Paper and Email Statement)
    • Mail Codes
    • Receipt Delivery
    • Paperless Member (checkbox)
    • Privacy Protected (checkbox)
    • Add’l Mailing Line

3.8. Dormancy Settings

Track and manage account dormancy.

  • Fields:
    • Dormancy Date
    • Last Correspondence

3.9. Related Member Information

Manage relationships with other members.

  • Fields:
    • Related Member Number
    • Member Eligibility
    • Override Hold (checkbox)
    • Override Hold Default (checkbox)

3.10. Employer Details

Record and update employment information.

  • Adding/Editing Employer Information:
    • Highlight or double-click to edit an existing record.
    • Click + to add a new record.
    • Employer Information Fields:
      • Company
      • Address (Street, City, State, Zip, Country)
      • Phone
    • Contact Information Fields:
      • Contact Name
      • Contact Phone
      • Contact Phone Ext
    • Employment Details Fields:
      • Employed From (Date)
      • To (Date)
      • Title/Position
      • Notes
      • Full/Part Time
      • Base Pay
      • Paid (Frequency)
      • Line 1, Line 2, Line 3, Line 4 (for additional details)

3.11. Internet Banking Settings

Manage the member’s Internet Banking access and preferences.

  • User Accounts:
    • View Active, Disabled, Mobile User, Deactivated status.
    • First Account To Be
    • Activation Date
    • Disable Date
    • All Accounts
  • Creating a New User:
    • Click + to add a new record.
    • Enter or select from the drop-down:
      • Member
      • Username
      • Email Display Name
      • Email Address
  • Password Management:
    • Member-Initiated Reset (Preferred): Members can use the Forgot Password option on the Internet Banking login screen. A temporary password will be sent to their email (or they can select from multiple emails if available). They have 20 minutes to log in and set a new password.
    • System-Initiated Change (Requires Security Grant):
      • The Change Password button is enabled only if security permissions are granted to the user.
      • This allows a user to change a member’s password directly.
      • Note: This method is less secure than the member-initiated Forgot Password option.
      • Password Fields:
        • Last Changed
        • Allow Password to Expire (checkbox)
        • Days (for expiration)
        • Provide Expiration Warning (checkbox)
        • Days (for warning)
        • Require Password Change At Next Login (checkbox)
  • User Settings:
    • Last Login
    • Login Count Today
    • Max Daily Logins
    • 3rd Party Card Transfer Enabled (checkbox)
    • Exclude Remote Deposit Capture (checkbox)
    • Override Max Logins (checkbox)
    • Block Zelle Access (checkbox)
  • Account Settings:
    • Allow Check Withdrawals (checkbox)
    • Allow Auto Transfer Access (checkbox)
    • Active Bill Pay User (checkbox)
    • Allow Deposits (checkbox)
    • Allow External Account Transfers (checkbox)
    • Remote Deposit Capture (RDC) Limits: These can be defined per member. If left blank, system defaults are used.
      • Individual RDC Check Limit
      • Total Outstanding RDC Limit
      • Total Outstanding RDC Count
      • Monthly RDC Limit
      • Monthly RDC Count
      • Daily RDC Limit
      • Daily RDC Count
  • Contact Information for Internet Banking:
    • This section stores email addresses used for Internet Banking. At least one email is required for access.
    • Adding a New Contact Email:
      • Double-click to edit an existing contact or click + to add a new record.
      • Enter the Email Display Name (e.g., Home, Work).
      • Enter the Email Address.
      • Click Save.

3.12. Miscellaneous Member Settings

This section contains various other member-specific settings.

  • Member Status:
    • Member is Deceased (checkbox)
  • CUNA Plan:
    • CUNA Plan ID
    • Pri/Sec
    • Proxy
    • Proxy Date
  • Regulation E (Reg E) Opt-In:
    • Reg E Opt In (Yes/No radio buttons)
    • Reg E Notice (Yes/No radio buttons)
    • Reg E Opt In/Out Reason
  • Other Miscellaneous Settings:
    • Post ACH Credits Early (checkbox)
    • ID Theft Protection (checkbox)
    • Allow Purge (checkbox)
    • Joint Member (checkbox)
    • Insurance Eligible (checkbox)

3.13. Shared Branching Configuration

Manage shared branching limits for the member.

  • Override Options:
    • Override Shared Branching Inquiry Limits on New Accounts (checkbox)
    • Override Shared Branching Deposit Limits on New Accounts (checkbox)
    • Override Shared Branching Withdrawal Limits on New Accounts (checkbox)
  • Important Note: If any of the above checkboxes are selected and no additional individual limits are configured in the shared branching settings, the member will have no limits on shared branching inquiries, deposits, and/or withdrawals.

3.14. Notes

Add and manage notes associated with the member’s account.

  • Adding a New Note: Click the + button.
  • Note Fields:
    • Priority (e.g., Info, Standard)
    • Category
    • Expiration Date
    • Sub-Account
    • Force (checkbox)
    • Show in Transaction Entry (checkbox)
    • Allow Edit After Add (checkbox)
    • Subject
    • Text (for the note content)

3.15. Personal Identification

Record and manage personal identification documents for the member.

  • Adding a New Record: Click +.
  • Editing an Existing Record: Double-click the record.
  • Personal Identification Details:
    • Name On ID
    • Identification Type
    • Description
    • Issuer (State/Country)
    • Date Issued
    • Date Of Expiration
    • ID Number
    • Click Save to confirm.

3.16. Phones

Manage phone numbers associated with the member.

  • Adding a New Phone Number: Click +.
  • Editing an Existing Phone Number: Double-click the record.
  • Phone Maintenance Details:
    • Phone Number
    • Extension
    • Country Code
    • Type (e.g., Home, Mobile)
    • Priority
    • Description
    • Bad Phone Date
    • Verified
    • Click Save to confirm.

3.17. Credit Union Defined Fields (UDFs)

These are custom fields configured by the Credit Union to store information not covered by standard system fields.

  • Editing UDFs: Double-click or click Edit to enter a Value for each defined field.